Privacy Policy

At Marquee Solutions, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose the personal information you provide to us, in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We only collect personal information that is necessary for us to provide our marquee hire and event services, respond to your inquiries, or fulfill our business functions. This may include:

• Contact Details: Your name, email address, phone number, and physical address.

• Event Details: Information about your event, such as date, location, type, and specific requirements.

• Payment Information: Details related to payments for our services (though actual card details are typically processed by secure third-party payment gateways).

• Correspondence: Records of your communication with us.

• Website Usage Data: Information about how you use our website, collected via cookies and analytics tools (e.g., IP address, browser type, pages visited).

We collect this information directly from you when you:

• Make an inquiry or request a quote via our website, phone, or email.

• Enter into a contract for our services.

• Subscribe to our newsletters or updates.

• Interact with us on social media.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To fulfill your requests for marquee hire and event services, manage your bookings, and deliver and set up equipment.

• To Communicate: To respond to your inquiries, provide quotes, send booking confirmations, updates, and other service-related communications.

• For Business Operations: To process payments, maintain our records, and manage our customer relationships.

• For Marketing (with Consent): To send you information about our services, promotions, and news that we believe may be of interest to you, where you have consented to receive such communications.

• To Improve Our Services: To analyse website usage and customer feedback to enhance our offerings and user experience.

• For Safety & Compliance: To comply with our legal obligations, including health and safety regulations related to event setups.

3. Sharing Your Information

We will not share your personal information with third parties unless:

• It is necessary to provide the services you have requested (e.g., sharing event details with trusted contractors directly involved in your setup, like electricians or flooring specialists).

• We have your express consent to do so.

• We are required or authorised by law to do so (e.g., in response to a court order).

• It is necessary to protect our rights, property, or safety, or that of our clients or the public.

We use secure third-party service providers (e.g., website hosting, analytics, payment gateways) who may process your information on our behalf. We ensure these providers adhere to strict data protection standards.

4. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from loss, unauthorised access, disclosure, or misuse. Your information is stored on secure servers and protected by appropriate technical and organisational measures. Our team members are trained in data handling best practices.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete personal information we hold about you.

• Complaint: Make a complaint to the New Zealand Office of the Privacy Commissioner if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

6. Photography & Marketing

To showcase the quality and versatility of our marquees and event elements, Marquee Solutions may capture photographs and videos of our equipment and the overall event setup at your event. Additionally, we may receive and use photographs or videos shared directly with us by clients or made publicly available by them.

These images and videos are primarily used for our marketing and promotional purposes, including:

• Display on our website (e.g., in our Inspiration Gallery, specific event pages).

• Sharing on our social media channels (e.g., LinkedIn, Facebook, Instagram).

• Inclusion in marketing materials or presentations.

Our focus is generally on our marquees, equipment, and the general atmosphere of the event, rather than identifiable individuals.

Your Right to Request Removal: We respect your privacy. If you prefer that images or videos featuring your event or specific identifiable individuals from your event (where relevant) are not used, or if you wish for us to remove any images we have published, please contact us immediately using the details provided below. We will promptly review and act on your request.

7. Cookies

Our website uses "cookies" to enhance your Browse experience, analyse site traffic, and for marketing purposes. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date at the bottom will be revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Marquee Solutions, 17 Dakota Drive, Whitianga, NZ

info@partyhirewhitianga.co.nz

Last Updated: July 3, 2025